Complaint Management System App Development
Turning Feedbacks Into Opportunities, One Click At A Time!
Complaint Management System App Development
Turning Feedbacks Into Opportunities, One Click At A Time!
Key Features In Our Complaint Management System
Unleash your business potential with our dynamic feature of Complaint Management system, or
if you want to add some of your own business features, don't worry, we'll do it for you.
- 01. Complaint Submission
- 02. Complaint Status Tracking
- 03. Priority Complaint Management Integration
- 04. Triaging & Initiation
- 05. CRM Integration
- 06. Dedicated Mobile Application
- 07. Feedback Mechanism
- 08. Reporting & Analytics
- Multiple Channels for Submission: Customers can easily log complaints through online forms, emails, or the mobile app
- Guided Complaint Process: Step-by-step prompts help users define their issue clearly, including selecting relevant complaint categories.
- Attachment Support: Users can attach files, images, or videos to provide additional context for their complaint.
- Multiple Channels for Submission: Customers can easily log complaints through online forms, emails, or the mobile app.
- Guided Complaint Process: Step-by-step prompts help users define their issue clearly, including selecting relevant complaint categories.
- Attachment Support: Users can attach files, images, or videos to provide additional context for their complaint
- Real-Time Tracking: Users can input their complaint reference number to view the status in real-time.
- Complaint Lifecycle: The module provides a clear and concise timeline, detailing each stage of the complaint's progress.
- File a Note for Action: If users feel their complaint hasn't progressed, they can file a note, which will be reviewed by the Complaint Handling Team for further action.
- Priority Assignment Based on Criteria: The complaint-handling team can prioritize complaints based on severity, impact, and urgency.
- AI-Powered Priority Levels: AI automatically assigns priority levels (High, Medium, or Low) to complaints upon submission, ensuring efficient handling.
- Automatic Prioritization and Categorization: The system automatically categorizes and prioritizes complaints based on predefined criteria.
- Direct Assignment to Relevant Department: Complaints are automatically routed to the appropriate business department for prompt resolution.
- Complaint Queueing for Review: The system queues complaints for triaging by the relevant complaint coordinator or manager, ensuring efficient follow-up.
- Centralized Customer Data: Integration consolidates customer information, providing a unified view for more personalized and efficient complaint handling.
- Access to Complaint History: The system allows the complaint-handling team to quickly view past interactions and histories, improving accuracy and response speed.
- Streamlined Response Process: With CRM integration, the team can address complaints faster and more effectively, ensuring a seamless customer experience.
- Easy Complaint Submission: Users can quickly lodge complaints from their mobile devices, with options for detailed descriptions and categorization.
- Real-Time Notifications: Get instant updates on the progress of complaints, ensuring users are always in the loop.
- In-App Messaging:The messaging feature allows direct communication with the complaint-handling team for prompt feedback and issue resolution.
- Customer Feedback: Users can provide valuable feedback with ratings across different parameters and detailed comments, helping businesses identify areas for improvement.
- Automated Follow-Ups: The feedback mechanism is integrated at each complaint lifecycle stage, ensuring automated follow-ups that keep customers informed and engaged throughout the process.
- Complaint Trends Analysis: Businesses can analyze complaint trends to identify recurring issues and track the effectiveness of their complaint resolution strategies.
- Real-Time KPI Dashboards: Customizable dashboards provide stakeholders with real-time visibility into key performance indicators, helping drive proactive interventions and ongoing improvements in the complaint handling process.
Our Stage Wise Complaint Management System Process
Witness our step by step process in making a complaint management system process.
Approximately 85-90% of Businesses Believe That Integrating a Complaint Management System Can Significantly Boost Their Business Revenue!
Streamline Complaint Management with Our Comprehensive Admin Panel
Elevate, control, streamline operations, and unlock efficiency with our complaint management system admin panel.
Get Free Consultation
Role Based Access
Role-based access allows admins to assign roles to users based on department, location, or project, ensuring access rights align with organizational changes. Admins can also monitor audit trails and user actions to ensure compliance with regulatory standards and organizational policies.
Complaint Monitoring
In complaint monitoring, admins can track the entire lifecycle of a complaint, from submission to resolution, ensuring timely resolution. Unresolved complaints can be escalated or routed to higher authorities to ensure they are addressed within the specified time frame.
Notifications Settings
In the notification settings, admins can configure and browse notifications by urgency and relevance, providing real-time updates to consumers on their complaint status. Notifications are also used to inform the complaint handling team about new complaints, approaching deadlines, and escalated issues requiring immediate attention.
Data Analytics & Reporting
In Data Analytics Management, admins analyze complaint trends and KPIs using reporting tools, aiding data-driven decisions. The smart dashboard displays data in graphs like bar charts and pie charts, allowing for easy comparison of current and past data.
Streamline Complaint Management with Our Comprehensive Admin Panel
Elevate, control, streamline operations, and unlock efficiency with our complaint management system admin panel.
Get Free Consultation
Role Based Access
Role-based access allows admins to assign roles to users based on department, location, or project, ensuring access rights align with organizational changes. Admins can also monitor audit trails and user actions to ensure compliance with regulatory standards and organizational policies.
Complaint Monitoring
In complaint monitoring, admins can track the entire lifecycle of a complaint, from submission to resolution, ensuring timely resolution. Unresolved complaints can be escalated or routed to higher authorities to ensure they are addressed within the specified time frame.
Notifications Settings
In the notification settings, admins can configure and browse notifications by urgency and relevance, providing real-time updates to consumers on their complaint status. Notifications are also used to inform the complaint handling team about new complaints, approaching deadlines, and escalated issues requiring immediate attention.
Data Analytics & Reporting
In Data Analytics Management, admins analyze complaint trends and KPIs using reporting tools, aiding data-driven decisions. The smart dashboard displays data in graphs like bar charts and pie charts, allowing for easy comparison of current and past data.
Our Technology Stack
We leverage cutting-edge technologies to craft exceptional digital experiences.
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Lead The Future Of Complaint Management With
Ascentia Labs
Here's Why You Can't Afford to Miss Us Out!
- 01 Well Experienced Team
- 02 Customization & Flexibility
- 03 Innovative Solutions
- 04 Quality Assurance & Reliability
- 05 Timely Delivery & Project Management
- 06 Competitive Pricing
Lead The Future Of Complaint Management With Ascentia Labs: Where Innovation Drives Efficiency & Compassion Guides Every Operation
Here's Why You Can't Afford to Miss Us Out!
- 01 Well Experienced Team
- 02 Customization & Flexibility
- 03 Innovative Solutions
- 04 Quality Assurance & Reliability
- 05 Delivery & Project Management
- 06 Competitive Pricing